ironing fairy iron web 5

 

Q: Do I need to provide anything with my ironing?

A: No – hangers and plastic garment covering are supplied, but we do offer the choice of using your own hangers and re-using the plastic covering. We can supply a seperate bag for this.

 

Q: How many shirts do you get for a kilo?

A: On average 4 shirts to a kilogram. We will weigh your ironing on collection, so you'll know the exact cost before we start.

 

Q: What shall I put my ironing in?

A: We can provide you with a laundry bag which you can use each time for the cost of £5. This is a one off cost and we will replace the bag FREE of charge through wear and tear.

 

Q: What if its bad weather will everything get wet?

A: No – all garments hung and folded are protected by plastic garment covering.

 

Q: When and how do I pay?

A: Payment is due on receipt of your ironing. We take cheques (made payable to Full Steam Ahead) cash or you can pay online using our account details on your bill.

 

Q: What if I only want a one off service?

A: We provide one off, regular weekly/fortnightly and monthly services and each will be treated with the same professional standard.

 

Q. Do you pick up and deliver?

A. Yes, we will arrange a time slot for either morning, afternoon or evening (depending on the area) for collections and deliveries.

 

Q: I work Monday – Friday 9-5 can I still have my ironing collected and delivered?

A: Yes – Our collection and Delivery Service operates daytime and evenings up to 8pm to suit and can call at workplace or home. We also provide a key holding system where needed.

 

Q: How quickly can I get my laundry back?

A: We offer a Sameday, Next day and 7 day Service.  The prices vary for each service.

 

Q. Do you require a minimum order value?

A: Our minimum order value is 4Kg

 

Q. Do you hang or fold the ironed clothes?

A: We hang and cover shirts, blouses, skirts, dresses, trousers and any top with a collar, everything else is folded neatly in our waterproof laundry bags. (requirment cards are provided for each client to add any specific requirements needed)

shirts can be folded please ask!

 

Q. What happens if i am not in when you call to collect or deliver?

A: Not a problem just leave your ironing in a safe place for us to collect and we will pick it up and leave a bill in your post box.

For deliveries, we will find a safe dry place to leave your ironing and collect payment with your next load of ironing (regular customers only) or if arranged earlier a garage or shed could be left un-locked with a cheque in a safe place. If there isn't a suitable place to leave ironing we will re-deliver at a more convenient time but an extra delivery charge may be added in this case.

FAQ'S

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